FREQUENTLY ASKED QUESTIONS

Answers to common questions about our services and process.

Our Mission: To Provide Clarity and Confidence

We believe that a great partnership starts with clear communication. This FAQ section is designed to provide transparent answers to your most common questions, helping you understand our process and how we can best work together. If you don't find your answer here, we're always just a message away.

- THINK DESIGN TEAM

General Questions

What types and sizes of projects do you handle?

Our core business is the development and monetization of our own SaaS services. Leveraging our experience, we provide SaaS development consultation and development outsourcing services. We specialize in helping businesses build, optimize, and scale their SaaS products. Additionally, we offer high-value web development services, from single-page landing pages to multi-page corporate sites, restaurants, EC sites, and B2B sites, providing optimal solutions tailored to various industries and business sizes from small businesses to major corporations.

What is the typical production timeline?

For SaaS development, timelines vary significantly based on project complexity and requirements, so we propose schedules after detailed consultation. For website production, it depends on the scope and scale, but for a standard corporate site, expect about 4 weeks. We provide a clear schedule from the initial hearing to delivery, and report progress regularly.

What materials or information should I prepare before requesting a quote?

Having a company profile, logo data, desired text/images, and reference sites helps things proceed smoothly. If you're missing materials, just consult us—we'll assist you through hearings and proposals.

How do you determine pricing and estimates?

We provide custom estimates based on your requirements. After hearing your needs, we propose an optimal plan and formally submit an estimate once you're satisfied. If additional work arises, we consult and obtain approval each time.

Service Details

Is SEO and mobile compatibility included?

Yes, we consider SEO in all productions and provide responsive designs optimized for smartphones, tablets, and other mobile devices.

Do you offer post-delivery maintenance and updates?

Yes, we provide ongoing support for content updates, system maintenance, and troubleshooting after delivery. Maintenance plans are available depending on the contract—feel free to consult us.

Process & Policy

Do you support online meetings and remote discussions?

Yes, we use Zoom, Google Meet, Whereby, and other tools for nationwide meetings. We flexibly support everything from the first hearing to progress checks.

Do you have any ties to anti-social forces?

We have absolutely no relation to anti-social forces. We prioritize healthy corporate activities and customer trust, and operate in strict compliance with the law.

Can I cancel my request or make changes during production?

Cancellations and specification changes are possible depending on the contract, but extra charges may apply depending on the timing. We respond flexibly, so please consult us first.

How do you handle confidential and personal information?

We strictly manage entrusted information and do our utmost to prevent leaks to third parties. We have systems in place to ensure safe transactions in accordance with our privacy policy.